Winning at Human Relations, Student Edition

Winning at Human Relations

Course Specifications

Course Number: CCT–086_rev4.0

Course Length: 1 day

Course Description

The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read, easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.

Lost productivity, employee turnover, and damaged morale are only a few of the consequences of unresolved conflicts. Positive human relations affect the work environment and ultimately, the success of an organization. Winning at Human Relations shows readers how to build healthy, supportive relationships in the workplace while recognizing behaviors that may lead to self-sabotage. This book is newly revised by Barb Wingfield, co-author of the 50-Minute Manager best-seller, Retaining Your Employees.

Course Objective: The objectives of this book are:

  • To explain human relations principles as they apply to career success
  • To present tips for successful communication
  • To teach strategies for improving relationships with co-workers and supervisors
  • To advise on how to keep from sabotaging yourself
  • To explore ways to repair damaged relationships

Course Content

Part 1: Understanding Human Relations Skills

Recognizing the Importance of Human Relations
Focusing on the Relationship, Not the Personality
Possessing a Positive Attitude
Leveling the Workload
Building Relationships with Co-Workers
Maintaining Relationships Through Communication
Practicing the Mutual Reward Theory
Controlling Reactions to Emotional Trigger Points
Avoiding Absenteeism and Tardiness
Staying Focused During Career Plateaus
Balancing Career and Personal Problems
Preventing Common Misunderstandings
Summary


Part 2: Repairing Damaged Relationships

Being Willing to Repair a Relationship
Opening Up the Relationship for Discussion
Resolving Conflicts
Compromising to Ward Off Conflict
Rebuilding a Relationship with Your Supervisor
Dealing with Sharks
Summary

Part 3: Protecting Yourself from Self-Sabotage

Understanding Self-Sabotage
Acknowledging the Impact on Self and Career
Guarding Against Escalating Conflict
Assessing Risk Level in a Relationship
Agreeing on Contributions to the Relationship
Knowing Your Vulnerability to Self-Sabotage
Looking at the Big Picture
Summary

Part 4: Putting It All Together into a Winning Strategy

Ten Techniques for Winning at Human Relations
Technique 1: Create and Maintain a Variety of Relationships
Technique 2: See Relationships, Not Personalities
Technique 3: Practice the Mutual Reward Theory
Technique 4: Let Small Irritations Pass
Technique 5: Recognize Warning Signals
Technique 6: Choose Advisers Carefully
Technique 7: Distance Yourself from Unresolvable Conflict
Technique 8: Know When to Compromise
Technique 9: Have a Plan B Ready
Technique 10: Protect Your Attitude

Appendix

Final Review Questions and Answers
Appendix to Part 1
Appendix to Part 2
Appendix to Part 3
Additional Reading