ACERT76-078_rev3.0: AI+ Microsoft 365 Copilot Sales Specialty, Self-Paced Learning V3(1) (Specialisation)

Duration: Self-Paced, 8 hours of content

The AI+ Microsoft 365 Copilot Sales Specialty™ certification provides a comprehensive foundation in applying artificial intelligence and Microsoft 365 Copilot capabilities to modern sales processes, customer engagement, productivity, analytics, and decision-making. It is designed for sales professionals and business users who want to understand how AI can support prospecting, lead generation, customer communication, opportunity management, sales forecasting, collaboration, and data-driven sales strategies while maintaining responsible AI practices and human oversight. The certification begins with AI fundamentals for sales and Microsoft 365 Copilot concepts, then progresses into prompt engineering, Copilot-powered sales productivity, customer engagement, analytics, forecasting, governance, and AI-driven sales transformation.

Throughout the certification, learners explore Microsoft 365 Copilot capabilities across sales workflows, including email assistance, customer research, personalized communication, meeting preparation, opportunity insights, sales analytics, pipeline management, forecasting, and decision intelligence. The course covers effective prompt engineering techniques, AI-assisted prospecting, lead qualification, account research, customer relationship management, and responsible AI adoption. Learners gain practical exposure through sales scenarios, hands-on activities, applied exercises, case studies, and AI assisted problem-solving. The certification also introduces AI agents and their role in sales environments, helping learners understand how intelligent systems can support automated workflows, customer experiences, and human-AI collaboration to improve sales effectiveness and business outcomes.

This certification thoroughly covers topics such as:

• AI Fundamentals for Modern Sales
• Microsoft 365 Copilot Fundamentals for Sales
• Prompt Engineering for Sales with Microsoft Copilot
• Copilot for Sales Productivity and Customer Engagement
• Copilot for Prospecting, Lead Generation and Opportunity Management
• Copilot for Sales Analytics, Forecasting and Decision Intelligence
• Responsible AI, Security, Governance and Copilot Adoption
• AI-Powered Sales Transformation and Capstone

Please use the links below to download additional information about this course:

Executive Summary: ai-microsoft-365-copilot-sales-specialty-executive-summary.pdf

Course Outline: ai-microsoft-365-copilot-sales-specialty-detailed-curriculum.pdf

Exam Blueprint: ai-microsoft-365-copilot-sales-specialty-blueprint.pdf